Returns & Refunds

Contact us within 30 days of delivery to request a return. Do not send an item back until Toy4Gift provides return instructions.

Return conditions

Items must be unused, complete, and in original packaging with labels, instructions, accessories, and included parts. Opened surprise gift boxes are not eligible unless the order arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect orders

Email us promptly with your order number and clear photos of the product, packaging, and shipping label. When the issue is confirmed, we will provide an appropriate replacement, refund, or return arrangement.

Return shipping

Customers are responsible for return shipping on preference-based returns. Toy4Gift covers reasonable return costs for confirmed damaged, defective, or incorrect items. Original shipping charges are not refundable unless required by law or the error was ours.

Refund timing

Approved refunds are sent to the original payment method after the returned item is received and inspected. Banks and card issuers may take additional time to post the credit.

Non-returnable items

Used items, incomplete items, opened surprise boxes, gift cards, and products damaged after delivery are generally not returnable. Additional exclusions may apply where required for safety, hygiene, or law.

Start a request at toy4gift@hotmail.com.